Homebuyers at Bellway London’s Waterside at Riverwell development, in Watford, were invited to attend a ‘Meet the Managing Agents’ mixer, as part of the housebuilders initiative to deliver award winning customer service, even after the customers have moved in.
All customers who have purchased a new home at Waterside at Riverwell had the unique opportunity to meet staff from PBM Property Management, about the aftercare they will receive, now construction has finished and Bellway’s sales and site team will be moving off site.
The session, which was attended by over 50 residents, was held in the development’s sales and marketing suite, where light refreshments and canapes were provided.
Waterside at Riverwell is a development of 143 Bellway London homes off Thomas Sawyer Way, comprising 110 apartments for private sale and 33 affordable properties available for local people through rent or shared ownership.
PBM Property Management has now taken charge of the upkeep of the apartment buildings, the concierge service, the residents private gym and the communal and landscaped areas, including the podium gardens.
Greg Allsop, Sales Director for Bellway London, said: “We wanted to take the opportunity to host an event where the new residents of Waterside at Riverwell, could meet the managing agents in an informal environment.
“The aftercare to those who have bought a Bellway property, is really important to us and doesn’t stop once the team have moved off site. We look after our customers from enquiry through to completion and onwards. The event was clearly a well-received idea because a significant proportion of our customers turned up on the day.
“As a responsible housebuilder, we felt it was important for us to use our links with both the residents and the managing agents to bring them together and give an opportunity for people to ask any questions they might have. There are often lots of queries surrounding apartment block and estate management, service charges and living in a leasehold property, so this three-hour session enabled those questions to be answered.
“Bellway has achieved five-star builder status with the Home Builders Federation (HBF) for six years in a row because nine out of ten of our customers would recommend us to a friend. We are proud of this coveted status which comes as a result of always putting our customers first.
“This event is a perfect example of how we are trying to ensure that our buyers experience the very best level of customer care we can provide.”
Waterside at Riverwell is part of the wider Riverwell regeneration project. The scheme is a joint venture between Watford Borough Council and Kier Property to develop 70 acres of land to the south of Watford General Hospital and Watford Football Club.
In addition to providing new homes, the project includes plans for a new two-form entry primary school, community centre, flexible workspaces and more than 4.5 acres of green open space.
There’s currently only a handful of apartments left for sale at the development, with a selection of one and two-bedroom apartments available to reserve, with prices starting at £269,995 and £380,000 respectively.
For more information about the development visit https://www.bellwaylondon.co.uk/new-homes/north-london/waterside-at-riverwell or call the sales team on 01923 700486.
