Orbit Homes has been awarded a five-star rating in this year’s annual customer satisfaction survey by the Home Builders Federation (HBF).
Part of the 39,000-home Orbit Group, it is the only housing association to achieve the accolade this year, and is ranked alongside national developers with the five-star accolade.
The independent UK-wide survey by HBF, revealed that over 90% of the 45,000-plus respondents are happy with the quality of their new home, and the service provided. The survey was completed by 45,342 UK homebuyers during October 2014 to September 2015.
Paul High, executive director for Orbit Homes, said: “This is a fantastic achievement for Orbit to be recognised as a leading housing developer for customer service. Our achievement highlights our commitment to meeting the needs and aspirations of our customers by providing new, high-quality homes.”
Stewart Baseley, Executive Chairman of the Home Builders Federation said: “The Customer Satisfaction survey is an established barometer for measuring house builder’s customer service levels. The scheme is an independently monitored survey of the people who really matter to our industry, our customers. To achieve such a high level of customer satisfaction, especially at a time when housing output overall is increasing rapidly, requires commitment from board room to site, and is a fantastic achievement.”
