Millwood receives National Gold Award for exceptional customer service

Millwood receives National Gold Award for exceptional customer service

Kent-based homebuilder Millwood Designer Homes has picked up a national gold award after being praised for putting “customers at the heart of everything that they do”, by an independent research company.

The award, given by specialist market research company, In-house Research, places Millwood amongst the best companies in the UK for customer service, after 97.3% of customers said they would recommend Millwood to their friends. The company has been praised for offering an “exceptional service throughout the customer journey” – an impressive accolade on the back of a challenging year for all companies across the UK and globally.

Nick Stonley, Managing Director at Millwood Designer Homes, said: “We have worked harder than ever this year to offer the very best customer service possible despite the various safety measures and restrictions we put in place in the wake of Covid-19. We adopted a stricter process for viewings by appointment only, to ensure the safety and protection of both our staff and customers. We also introduced virtual home demonstrations before moving in day, to ensure our customers were fully briefed on both the key aspects of their new home and the operation of items such as central heating and white goods. We are so thrilled that despite having to deal with such a rapidly changing environment and all the hurdles thrown our way, that our customers still had such a positive experience.”

The Awards by In-house Research are based purely on independent customer feedback received from Millwood customers surveyed between 1st January 2020 and 31st December 2020.

Tom Weston, Chief Executive at In-house Research, comments, “We are extremely proud to be working with such a customer focused business.  The ‘Gold Award’ recognises those who put their patrons at the heart of everything that they do.  This award places them alongside some of the best companies in the UK for customer service.  It’s only through delivering an exceptional service throughout the customer journey, that recommendation scores reach this level.  We are so pleased to recognise all the staff at Millwood Designer Homes that have contributed to the achievement of this award”.

Millwood Designer Homes builds a broad range of uniquely designed homes from contemporary styled apartments to more traditional two and three storey homes and has established a strong reputation throughout the South East for creating luxurious new homes that sit very comfortably in their surroundings, complementing and enhancing the area. Their homes are renowned for being distinctive and desirable, combining practical features, innovative design and stylish finishes.

Millwood’s current offerings can be found across the home counties of Kent, Sussex and Surrey.  The developer’s latest Kent developments can be found in Hawkhurst, Brenchley, Yalding and Biddenden. Further developments will be launching later this year at Lillybank in Battle in East Sussex, near Hastings and Cherry Tree Lane Ewhurst in Surrey.

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