Scottish home builders are keenly awaiting the planned 26 April lifting of restrictions which have prevented workers from entering customers’ homes for non-essential aftercare work during the latest lockdown and over a large part of the last year.
This is one of the top priorities for the Board of trade body Homes for Scotland (HFS), which met at the end of March, coinciding with the positive news that the industry had achieved a record level of customer satisfaction with 91% of customers willing to recommend their builder to a friend.
HFS Chief Executive Nicola Barclay said: “As every new home is a bespoke product, there will inevitably be some aftercare required but, for much of the last year, builders have been unable to undertake anything other than essential work in people’s homes.
“Our members tell us that customers have been extremely patient as they recognise the Scottish Government-imposed lockdown restrictions have been for their own safety, but the end of April really can’t come soon enough. Undeniably, there will be a backlog to work through, but our members are busy preparing for that challenge and are keen to resolve any outstanding issues for their customers as soon as they can.”