New home owners are increasingly happy with their housebuilder and their new home, according to the results of the Home Builders Federation (HBF) annual industry customer satisfaction survey.
Image: Ceebeestock/Abobestock
The HBF survey indicates that in 2018 there were more satisfied new home owners than in any previous year since the survey began, in 2006.
The survey reports that 87% of new buyers would ‘recommend their builder to a friend’; the key question on which the HBF star ratings are based. This is up from 86% last year, and 84% in 2016.
It found that over 90% of those who bought a new build home would buy new again, and 86% were satisfied with the quality of their new home. Two thirds of people said that the number of ‘snags’ was either below or in line with their expectations.
Last year the survey was sent to almost 100k new build buyers.
Speaking at HBF’s annual policy conference Executive Chairman Stewart Baseley said: “The survey proves conclusively that the people who buy and live in new build homes are overwhelmingly happy with their purchase. There has been a huge focus on quality and service across the industry and this is reflected by successive annual improvements across all question areas.
“The intense focus on quality and service, allied to a huge recruitment and training campaign has enabled builders to further raise standards whilst increasing output.”
