Homes for Scotland (HFS), the voice of the home building industry in Scotland, has launched a new five-year strategy with a focus on improving quality and customer satisfaction.
The document was launched to an audience of 200 senior industry representatives and housing stakeholders at the HFS annual conference in Edinburgh.
Chief Executive Nicola Barclay said: “Launching our new strategy publicly demonstrates our approach to collaboration. We want everyone with an interest in increasing housing supply to unify around the primary purpose of delivering more homes for Scotland so that we can meet the needs and aspirations of our growing population.”
Also announced at the conference was the extension of the ‘Five Star Builder’ initiative to Scotland, which will allow buyers of new homes to compare builders in terms of customer satisfaction.
Nicola Barclay said: “Highlighting the significance builders attach to this scheme, we are delighted that more than ten of our members who are now able to take part for the first time have already signed up.”
Among those to sign up is A & J Stephen (Builders). The company’s Marketing Manager Tom Buchanan said: “We are delighted to be part of this quality initiative which will focus customer attention on the performance of the new build housing sector. The customer survey will allow us, through a rigorous externally verified process, to look closely at the various aspects of the home buying process which our customers feel are important to them. The results of the surveys will help guide and improve the way we manage not only customer relations but also product development and future design.”
