Continal Group has received ‘Trading Standards Approved’ status in recognition of its high-quality products and exceptional standards of customer service.
The Trading Standards ‘Buy With Confidence’ scheme was established to provide consumers with a list of businesses that have given their commitment to trading fairly, and whom customers can trust to be reliable and to deliver strong customer service.
Any company that wants to join the scheme must first undergo a series of detailed checks by Local Authority Trading Standards Services. These include an audit by a Trading Standards-qualified person, proof of good references from previous customers, and a thorough examination of any complaints history the company may have.
Businesses will only be granted membership of the Buy With Confidence scheme if they pass all these checks, and they must also agree to abide by the scheme’s code of conduct. Continal Group was awarded membership of the scheme in December 2020, and is the only UK underfloor heating (UFH) company to have received this award.
Consumers who wish to work with Trading Standards Approved businesses can visit www.buywithconfidence.gov.uk to find a full list of members.
Continal has been a leading UK supplier of energy efficient warm-water UFH for more than 20 years, supplying a full range of systems, controls and accessories for tradespeople and self-builders, and now has subsidiaries in eight countries across Europe.
Chris Ingram, Founder of Continal Group and nine-times Chairman of the UK underfloor heating trade association, says: “We are delighted to have received ‘Trading Standards Approved’ status. This award is a testament to the tireless efforts of everyone in the company to excel at customer service, and to our policy of getting it right first time, every time. This is a policy we apply to every aspect of our business, and is part of the reason why, in 20 years of trading, we have never had a single system failure.”
