Castle Green Homes have partnered with independent snagging company Snagsure. Castle Green’s Peter Lewis with Snagsure’s Steven Griffin.
Castle Green Homes has become the first housebuilder to partner with an independent snagging company as part of its commitment to customer service.
With offices at St Asaph and Preston Brook, Castle Green already has a five-star rating for customer satisfaction. More than 93% of its homeowners said they’d recommend the homebuilder in the NHBC’s customer satisfaction survey. From October 2021 to September 2022 more than 100 homeowners were surveyed eight weeks after moving into their new property.
The company has now partnered with Warrington-based Snagsure, which will inspect every home it builds at three stages before handover and provide an independent report on any issues that need addressing.
“The benefit to home buyers is that an independent snagging company will be looking at their home at critical stages during the build process,” explains Peter Lewis, head of customer care at Castle Green.
“Snagsure inspectors will provide us with detailed reports from their visits so that we can action any issues identified before the home is handed over to the customer, which in turn should reduce potential for aftercare issues.”
The three stages at which the Snagsure team will inspect a new Castle Green home are: the pre-paint stage; the the point at which the Council of Mortgage Lenders certificate being issued, when the warranty provider confirms the property has passed its inspection; the final inspection to ensure that snags have been rectified, before the keys are handed over. A further report on the roof will be delivered after it has been inspected by drone before completion.
Snagsure director Steven Griffin said: “We’ve inspected thousands of new build homes in the last five years and up until now this has been at the homeowners’ expense. Castle Green Homes are the first homebuilders to have signed up for our key-stage inspections. They recognise the advantage to their business and their customers in having three rounds of independent inspections of their homes.”
“Our reports are highly detailed and provide clear information to the developer and contractors on what improvements are required. When the home is handed over, our report will be given to the customer as part of their welcome pack, it’s important to be transparent as it gives customers reassurance that their home has been thoroughly inspected by an independent snagging company and the issues raised have been rectified.”