AO Business, the specialist business to business division of online electricals retailer AO.com, has launched an emergency number for housebuilders to call when they have been let down by white goods and electricals not being delivered on time and as promised.
When a businesses’ white goods and electronics don’t turn up as agreed it isn’t just stressful, it costs money. Business customers can call 0330 053 9999 and AO Business will help fix their disaster. Calls to the emergency number will be treated as a priority and assigned to a named business agent, giving crisis hit customers peace of mind.
Those calling the emergency hotline will still get AO Business’s flexible delivery options, including next day guaranteed delivery, premium installation of products and a recycling service that takes away old appliances and disposes of them responsibly. AO Business provides a named business agent, so customers always deal with the same person, and offers great prices across product ranges that aren’t always available to the public.
Anthony Sant, MD of UK B2B said, “Our number one aim is to make sure the customer gets a fantastic service. We noticed several customers coming to us in a crisis after being let down elsewhere and we thought, ‘what else can we do to help’? An emergency number that prioritises people in a crisis seemed to be an obvious next step.”
“We have 30 years’ experience of delivering white goods as well as other electricals and can offer delivery to business customers seven days a week across 95% of postcodes in the UK. Where possible, business customers can also benefit from AO.com’s price match promise to receive the best prices across all products.”