Government to consult on options to improve consumer redress

Government to consult on options to improve consumer redress

The Government will look at ‘bold options’ to improve consumer redress across the housing sector, the Communities Secretary Sajid Javid has announced.

Speaking to an audience of housing professionals at the NHBC annual lunch in London, the Communities Secretary reiterated his commitment to fixing the broken housing market explaining that purchasing a home is one of life’s greatest financial investments. Therefore, he explained, it is vital that the quality of new build homes continues to improve and consumers have a clear way for redress.

Communities Secretary Sajid Javid said: “Homes are not only the biggest financial investment in our lives, but also provide security, and so it’s only right that developers and builders are held to a higher standard.

“That’s why we are looking at bold options to improve redress in the New Year – including whether housing, like other sectors, should have a single ombudsman. This could help drive up standards across the whole industry and increase protections for consumers.”

Currently, there are four government approved providers of redress that cover some aspects of home buying and renting, but not all.

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